Privacy Policy
1. Who We Are
phvdrivers.com is a trading name of Mobility Exchange Ltd (company number 16766811), registered at 124 City Road, London, England, EC1V 2NX (“we”, “us”, “our”).
We operate the phvdrivers.com website and service, which connects licensed PHV operators with available overflow drivers in their local licensing area.
For data protection purposes, we are the data controller for personal data collected through this website.
Contact us at: team@phvdrivers.com
2. What Data We Collect
We collect the following personal data when you register your interest or use our service:
- Operators: Business name, contact name, email address, phone number, licensing authority, licensing district, and information about your fleet and booking requirements.
- Drivers: Full name, email address, phone number, PHV driver licence number, issuing licensing authority, and vehicle details where relevant.
- All users: Technical data including IP address, browser type, and pages visited, collected automatically when you use the site.
3. How We Use Your Data
We use your data to:
- Manage your registration and waiting list position
- Notify you when the service becomes available in your area
- Verify driver licensing details with the relevant local authority
- Match available drivers with operator booking requests
- Communicate with you about the service, including updates and changes
- Comply with our legal and regulatory obligations
- Improve the performance and functionality of the website
4. Legal Basis for Processing
- Contract performance: To provide the service you have registered for or signed up to use.
- Legitimate interests: To operate and improve our platform, verify licensing compliance, and communicate relevant updates.
- Legal obligation: Where we are required by law to process or retain data.
- Consent: Where we have explicitly asked for and received your consent.
5. Sharing Your Data
We do not sell your personal data. We may share data with:
- Local licensing authorities: To verify driver licence status.
- Service providers: Third-party tools we use to operate the platform (form processing, email delivery, hosting). These providers act as data processors on our behalf and are contractually bound to protect your data.
- Legal authorities: Where required by law, regulation, or court order.
Where operators and drivers are matched through the service, limited contact details necessary to fulfil a booking will be shared between the relevant parties.
6. Data Retention
- Waiting list registrations: retained until the service is launched in your area, or until you ask to be removed.
- Active account data: retained for the duration of your use of the service and for up to 6 years thereafter.
- Driver licensing records: retained in line with regulatory requirements applicable to PHV licensing.
7. Your Rights
Under UK GDPR, you have the right to access, rectify, erase, restrict, port, or object to the processing of your personal data.
To exercise any of these rights, contact us at team@phvdrivers.com. We will respond within one month.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Cookies
This website uses only essential cookies required for the website to function. We do not use analytics, advertising, or tracking cookies.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Where changes are significant, we will notify you by email where possible.
10. Contact Us
phvdrivers.com
Email: team@phvdrivers.com